Ask any person who uses a wheelchair how their last annual physical went, and there is a good chance you…
Elena Marquez Oct 1
Elena Marquez writes about healthcare technology, patient experience, and accessibility, turning complex topics into clear, practical insights.
Health literacy is something I first understood not from a textbook, but from a diabetes education class I sat in…
Elena Marquez Oct 1
Early in my patient experience career, I sat in on a complaint call that changed how I think about patient…
Elena Marquez Oct 1
The first time a board member asked me to define patient experience, I gave the textbook answer. I talked about…
Elena Marquez Oct 1