Patient experience shapes how people feel about their care, from booking to follow-up. This section covers satisfaction, engagement, health literacy, and accessibility. We share practical ways providers can communicate clearly and build trust. We also look at how feedback and inclusive care remove barriers for patients. Our goal is to help practices improve patient experience for everyone they serve.
Ask any person who uses a wheelchair how their last annual physical went, and there is a good chance you…
Elena Marquez Oct 1
Elena Marquez writes about healthcare technology, patient experience, and accessibility, turning complex topics into clear, practical insights.
Health literacy is something I first understood not from a textbook, but from a diabetes education class I sat in…
Elena Marquez Oct 1
Early in my patient experience career, I sat in on a complaint call that changed how I think about patient…
Elena Marquez Oct 1
The first time a board member asked me to define patient experience, I gave the textbook answer. I talked about…
Elena Marquez Oct 1