Healthcare 
Elena Marquez Oct 15
How to Collect and Use Patient Feedback to Improve Care
A few years into my career in quality improvement, a nurse manager slid a binder across the table to me.…
Elena Marquez Oct 15Elena Marquez writes about healthcare technology, patient experience, and accessibility, turning complex topics into clear, practical insights.
A few years into my career in quality improvement, a nurse manager slid a binder across the table to me.…
Elena Marquez Oct 15
Elena Marquez writes about healthcare technology, patient experience, and accessibility, turning complex topics into clear, practical insights.
Building an ADA compliant website for healthcare became personal for me a few years ago, when I tested a pediatric…
Elena Marquez Oct 15
A few years into this work, I stood outside an exam room and listened to a fourteen year old girl.…
Elena Marquez Oct 15
The moment I truly understood patient engagement happened at a bedside, not in a meeting. A few years ago, I…
Elena Marquez Oct 15
A few years ago, when a patient brought a smartwatch reading into a clinic, the usual response was a polite…
Elena Marquez Oct 15
I have sat through more AI in healthcare demos than I can count. Most follow the same script: a polished…
Elena Marquez Oct 15
Ask any person who uses a wheelchair how their last annual physical went, and there is a good chance you…
Elena Marquez Oct 1
Health literacy is something I first understood not from a textbook, but from a diabetes education class I sat in…
Elena Marquez Oct 1
Early in my patient experience career, I sat in on a complaint call that changed how I think about patient…
Elena Marquez Oct 1
The first time a board member asked me to define patient experience, I gave the textbook answer. I talked about…
Elena Marquez Oct 1